Guided by a mutual passion for the hospitality industry, Catherine Forbes and Chretien Ploum decided to combine their experience, skills and talents to create a comprehensive consulting firm.
We create an awareness of the importance of service excellence and the impact it has on the ultimate guest experience. Improving confidence and the service performance of employees increases profitability.
The distinctive cohesive service being provided by Forbes & Ploum allows clients to differentiate their core business from today's competitors in a unique way. Find out exactly what sets us apart from the rest.
Based on the tremendous success of the Barman and Waitron Training School at the Cape Grace Hotel, Forbes & Ploum are delighted to announce that a further two programmes will be run in 2007 commencing in April and August.